Terms
and Conditions

Read The
Terms and Conditions!

Services

Please note that our prices may vary based on the overall size and temperament of your pet, the condition and length of the coat, as well as the specific treatments that either you are requesting or we are recommending. A professional consultation will be given to you upon arrival for your appointment.

Prior to your grooming appointment

Where possible please try to ensure that your pet has had plenty of exercise and the opportunity to relieve themselves before they come to the grooming salon.

Excessive Matting

Pet grooming is a very labour intensive process with the average time for a standard groom taking between 90 and 120 minutes. If your pet’s coat is excessively matted we will have to spend more time de-matting and as a result, there will be an additional charge for the extra time taken to carry out this service.

We advise our customers that we reserve the right to refuse de-matting in some cases, or you might be asked you attend more than one session and for each session full charges apply.

Please note that de-matting has its own risks. If the matting is very close to the skin, the grooming process can cause grazing of the skin and in some cases even cuts.

Sniffles always recommends a shave off rather than de-matting as dogs will develop a dislike for the grooming process and groomers alike.

Flea-FREE

We wish to be a FLEA-FREE ZONE. So if fleas are found during the course of our work, we are obligated to you and to our other customers to perform our de-flea bathing treatment at an additional charge to cover the cost of the flea shampoo and also of treating the salon to prevent flea infestation afterwards.

Health/Safety

We have a responsibility to ensure the health and safety of all the animals in our care, and so we recommend that every grooming guest be up-to-date on all their vaccinations.

Please remember that not all pets can receive grooming services. Your pet’s health, age and overall disposition can determine whether or not he/she will benefit from our services. We only offer services that are appropriate for you and your pet. You will be informed of any concerns upon arrival.

Cancellation | No-Show Policy

Like any service industry we appreciate ample time to fill your appointment should you be unable to make it. We have limited availability; especially during peak service times such as Saturdays. Please provide a minimum 24-hr cancellation notice. Your failure to do so will result in advance payments requested for rescheduling, which if missed out again without appropriate notice, we will retain your payment to compensate for the loss of both appointments. We provide a courtesy text message in advance for your convenience. Appointments booked for the same day service are likewise subject to our Cancellation/No-Show Policy.

Your appointment is reserved for your pet. If you are running late, please call us. Your appointment timeslot will be held for a maximum of 20min. If you arrive later than 20min for your scheduled appointment time, we will have to reschedule the appointment. Please understand that when you are late it affects our ability to provide timely service for all of our other clients that day